Frequently Asked Questions

Authentication

Are all products at House Of Clifton authentic?

Yes, without exception. Every piece in our edit has been authenticated before being listed. We source exclusively from verified suppliers and trusted luxury resale networks. If you have any concerns about a specific item, please contact us before purchasing.

Do you provide authentication certificates?

Where available, authentication documentation is included with your order. All items are verified for authenticity as standard — documentation availability varies by item and brand.

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout. All transactions are processed securely.

Can I cancel or amend my order?

Orders can be amended or cancelled within 24 hours of placement. Please contact us immediately at customercare@houseofclifton.com and we will do our best to accommodate your request.

Shipping

Where do you ship to?

We ship internationally. Delivery times and costs vary by destination and will be displayed at checkout.

How long will my order take to arrive?

Delivery times depend on your location and the shipping method selected at checkout. You will receive a tracking number once your order has been dispatched.

Is my order insured during transit?

Yes. All orders are fully insured during transit for your peace of mind.

Returns & Exchanges

What is your returns policy?

We accept returns within 14 days of delivery, provided items are returned in their original condition and packaging. Please contact us before returning any item to receive a returns authorisation.

What if my item arrives damaged?

In the unlikely event that your order arrives damaged, please contact us within 48 hours of delivery with photographs and we will resolve the matter promptly.

General

Is House Of Clifton a reseller?

Yes. House Of Clifton is an authenticated luxury reseller. We curate pre-owned and surplus authenticated pieces from the world's most coveted houses, making exceptional luxury more accessible without compromising on quality or provenance.

How can I contact you?

You can reach us at customercare@houseofclifton.com or info@houseofclifton.com. We aim to respond to all enquiries within 24 hours.