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Privacy policy

Privacy Policy

Last updated: April 3, 2026

At House of Clifton, we are committed to handling your personal information with the same care and discretion we bring to everything we do.

House Of Clifton operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). House Of Clifton is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, remember your preferences, send account-related notifications, process purchases, returns and exchanges, manage your account, arrange shipping, and create a customised shopping experience for you.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing and promotional communications by email, text message or postal mail, and to show you relevant advertisements on the Services or other websites.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You. We use your personal information to provide customer support and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, enforce our terms or policies, and investigate potential violations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to opt out of targeted advertising — you can exercise this right via the Shopify Privacy PortalShopify Privacy Portal.
  • When you direct or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy PolicyShopify Consumer Privacy Policy or the Shopify Privacy PortalShopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children under the age of 18. We do not knowingly collect any personal information about children under 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. We do not knowingly sell or share the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

  • Right to Access / Know. You may request access to personal information we hold about you.
  • Right to Delete. You may request that we delete personal information we maintain about you.
  • Right to Correct. You may request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may request a copy of your personal information and ask that we transfer it to a third party, in certain circumstances.
  • Right to Opt Out of Targeted Advertising. You may have a right to opt out of the processing of your personal information for targeted advertising purposes. You can exercise this right via the Shopify Privacy PortalShopify Privacy Portal. If you visit our website with the Global Privacy Control signal enabled, we will treat this as an opt-out request for that device and browser. To learn more, visit globalprivacycontrol.org.
  • Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails related to your account or orders.

In addition to the rights above, residents of certain jurisdictions have the following specific rights:

UK & European Economic Area (GDPR / UK GDPR): You may object to or restrict our processing of your personal information, and withdraw consent where processing is based on consent.

United States — California (CPRA): California residents have the right to opt out of the sale or sharing of their personal information, the right to limit the use of sensitive personal information, and the right to non-discrimination for exercising their privacy rights. You can exercise your opt-out rights via the Shopify Privacy PortalShopify Privacy Portal.

Canada (PIPEDA / Quebec Law 25): You have the right to access and correct your personal information, withdraw consent to its use, and request that we explain how it is being used. Quebec residents have additional rights under Law 25, including the right to data portability and the right to be forgotten in certain circumstances.

Australia (Privacy Act 1988): You have the right to access and correct personal information we hold about you, and to make a complaint if you believe we have breached the Australian Privacy Principles.

New Zealand (Privacy Act 2020): You have the right to access and correct personal information we hold about you, and to make a complaint to the Privacy Commissioner if you believe your privacy rights have been breached.

South Africa (POPIA): You have the right to access, correct, or request deletion of your personal information, and to object to its processing in certain circumstances.

You may exercise any of these rights by contacting us at customercare@houseofclifton.com. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf, subject to verification. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us at customercare@houseofclifton.com in the first instance. Depending on where you live, you also have the right to lodge a complaint with your local data protection or privacy authority:

  • UK: Information Commissioner's Office (ICO) — ico.org.uk
  • EEA: Your local data protection supervisory authority — edpb.europa.euedpb.europa.eu
  • USA (California): California Privacy Protection Agency — cppa.ca.govcppa.ca.gov
  • Canada: Office of the Privacy Commissioner of Canada — priv.gc.capriv.gc.ca
  • Australia: Office of the Australian Information Commissioner (OAIC) — oaic.gov.auoaic.gov.au
  • New Zealand: Office of the Privacy Commissioner — privacy.org.nzprivacy.org.nz
  • South Africa: Information Regulator — inforegular.org.zainforegulator.org.za

International Transfers

We may transfer, store, and process your personal information outside the country in which you reside. Where we transfer personal information out of the EEA or the UK, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK mechanisms, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date accordingly.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at customercare@houseofclifton.com.

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